Introduction Welcome to ESI Management Group LLC (“ESI,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website at www.esimanagementgroup.com (the “Website”) and your use of any of the ESI Management Group LLC individual websites. By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please do not use the Website. ESI reserves the right to modify these Terms at any time. Continued use of the Website following any changes indicates your acceptance of the updated Terms 2. Use of the Website the Website provides information about ESI Management Group LLC, our properties, leasing opportunities, and related services. By using this Website, you agree to: • Use the content for personal, non-commercial purposes only. • Not copy, distribute, modify, or republish any content without ESI’s express written permission. • Not attempt to gain unauthorized access to any systems, networks, or data related to the Website. • Not engage in fraudulent, abusive, or harmful activity while using the Website. ESI Management Group LLC reserves the right to restrict or terminate access to users who violate these Terms. 3. Use of Copyrighted Materials/Trademarks All content, including text, images, videos, logos, and trademarks, is owned by or licensed to ESI Management Group LLC and protected under U.S. copyright and trademark laws. You may not: • Copy, modify, distribute, or reproduce any materials without express written permission from ESI. • Use ESI’s trademarks, logos, or branding for commercial purposes without consent. • Claim any affiliation with ESI without authorization. Any unauthorized use of ESI intellectual property may result in legal action. 4. Hyperlinks to Our Website You are granted a limited, non-exclusive right to create a hyperlink to the homepage of ESI Management Group LLC, provided that: • The link does not misrepresent ESI's services. • The link does not portray ESI in a false, misleading, derogatory, or defamatory manner. • You do not use ESI’s logos or trademarks without permission. ESI reserves the right to request the removal of any unauthorized hyperlinks. 5. Links to Third-Party Websites The Website may include links to third-party websites for informational purposes. ESI Management Group LLC does not endorse, control, or take responsibility for these external websites. • Accessing third-party links is at your own risk. • ESI is not responsible for content, security, or privacy policies on third-party sites. • We encourage users to review the terms and policies of any third-party website before using them. 6. Communications & Consent to Receive SMS and Email Messages By providing your phone number and/or email address, you consent to receiving communications from ESI Management Group LLC via SMS (text messages) and email, including: • Property updates, leasing information, and promotional offers. • Account-related notifications, service alerts, and event reminders. SMS Messaging Consent • By opting into ESI’s text messaging service, you agree to receive messages related to leasing, promotions, and community updates. • Message frequency varies based on engagement. • Standard message and data rates may apply. • To opt out at any time, reply “STOP” to any message. • For assistance, reply “HELP” or contact 513.214-1933. Email Communication Consent • By providing your email, you consent to receive electronic communications from ESI Management Group LLC, including leasing specials, resident updates, and service notices. • You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included in emails. ESI Management Group LLC adheres to FTC regulations and TCPA compliance regarding consumer privacy and consent. 7. Noninterference & Website Security Users must not: • Attempt to interfere with the security or functionality of the Website. • Introduce viruses, malware, or any other malicious code. • Use automated tools to scrape, extract, or collect data from the Website without permission. ESI reserves the right to take legal action against any misuse or unauthorized access. 8. Disclaimer of Warranties ESI Management Group LLC provides this Website “as is” without any guarantees. We do not warrant that: • The Website will be free of errors or interruptions. • Any content or information will be accurate or up to date. • The Website will always be available or secure. Your use of the Website is at your own risk. 9. Limitation of Liability PLK Communities will not be liable for: • Any direct, indirect, or incidental damages arising from Website use. • Loss of data, revenue, or business opportunities caused by technical issues, security breaches, or service interruptions. In no event will ESI's total liability exceed $100. 10. Press Releases ESI Management Group LLC publishes press releases for informational purposes only. • The information in press releases is considered accurate at the time of publication. • ESI has no obligation to update or revise any press release content. • Any reliance on press releases for investment or legal decisions is at your own risk. 11. Fair Housing Statement ESI Management Group LLC is committed to Fair Housing compliance and does not discriminate based on: • Race, color, religion, national origin, sex, familial status, disability, or any other protected class. • Reasonable accommodations for disabilities will be made when required. For any Fair Housing concerns, please contact management@esimanagementgroup.com. 12. Indemnification You agree to defend, indemnify, and hold harmless ESI Management Group LLC from any claims, liabilities, or damages arising from: • Your violation of these Terms. • Your use of the Website in any unlawful or harmful way. This includes legal fees and expenses. 13. General Provisions • Enforcement: These Terms are governed by the laws of the State of Ohio. • Jurisdiction: Any legal disputes must be resolved in state or federal courts located in Ohio. • Severability: If any part of these Terms is found to be unenforceable, the remaining Terms will continue in full effect. • No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of ESI’s rights. 14. Contacting ESI Management Group LLC • For property-related inquiries: Please log into your Resident Portal to contact your property manager. • For website-related questions: Email us at management@esimanagementgroup.com. • For direct corporate contact: Call 513-214-1933. By using this Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.